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Refund Policy

Effective for all purchases on taxpropath.com

Thank you for purchasing the most excellent online training course from taxpropath.com. We strive hard to provide you with the best and most rewarding experience while you discover information, assess, and purchase our online webinars.

Customers are always a priority for taxpropath.com. We wish to serve to the best of our capabilities through our webinar programs. Our money refund policy is one very important part of the commitment towards our customers.

Please browse through our policy here to understand how our refund system works before applying for a refund requisition.

Cancellation

Cancellations won't be accepted if done less than 24 hours prior to the start time of the webinar. Only Conference cancellations received 24 hours prior to the start time of the webinar are refundable.

If you are not able to attend for any reason, please notify us at the earliest prior to the event.

⏰  Cancellations must be made at least 24 hours before the webinar start time to be eligible for a refund.

Substitution

Substitutions are permitted and should be informed prior to 48 hours before the start of the registered webinar. Substitutions mean either substituting a webinar for another webinar scheduled at a different day or substituting the attendee in place of the registered participant.

Substitution / Cancellations will NOT be accepted in these cases:
  • If the attendee missed the session
  • If the attendee didn't receive the webinar instructions due to e-mail bounce or firewall protection
  • If there is a system incompatibility issue at the attendee's side

Refund Policy — Live Webinar / On-Demand / Pre-Recorded

taxpropath.com is committed to refunding the full order amount of live webinars / On-Demand / Pre-Recorded Webinars being canceled with given criteria:

  • Cancelled by support@taxpropath.com due to unforeseen circumstances or technical problems
  • Registrants unable to attend a training session must notify us at least 24 hours prior to the training date
  • Notice of cancellation must be in writing via email to: support@taxpropath.com
We are NOT liable for any refund in the following scenarios:
  • If there is any technical problem at the customer/attendee's end
  • If a customer/attendee has left the webinar in the middle of it or after logging in
  • If a customer is not satisfied with the presentation or audio content of the webinar
  • In case of LIVE — if you have not received the webinar login credentials and did not inform taxpropath.com at least 3 hours prior to the scheduled time
  • No refund will be made after the webinar has been conducted

Refund Policy — DVD / Transcript / Digital Download

taxpropath.com will issue a 100% money refund in case of cancellation of DVD/CD or Transcript before the webinar commencement date.

If you have received damaged or non-functional DVD/CD, then the customer shall return it within 20 days after delivery. No refund is possible in the case of DVDs/CD or Transcript or any other digital downloads.

Refund Policy — Combo Offer

This Policy is applicable if the customer has bought any combination of Live Webinar, On-demand, DVD, Transcript, or any digital download.

If you are making a part cancellation of the order — e.g., if you have bought a Combo offer of Live Webinar + DVD and decided to cancel the DVD — you would be charged according to the original price of the Live Webinar and the rest of the amount will be refunded back to your account.

The policy for Live/On-demand/Pre-recorded Webinar and DVD/Transcript/Any digital download stands along with this combo offer policy.

📞  Please get in touch with our Customer Care for more details on the refund process for combo offers: support@taxpropath.com